• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information

Shipping & Delivery

Currently we only offer royal mail recorded delivery £5.95 per delivery to mainland uk.
For 24 hour delivery or any other options call our sales team on 01621 742 777
For international deliveries please call our sales team on 01621 742 777
More delivery options shall be available shortly.

 

Privacy & Security

This Privacy Policy governs the manner in which essex waistcoats collects, uses, maintains and discloses information collected from users (each, a "User") of the www.essexwaistcoats.co.uk website ("Site"). This privacy policy applies to the Site and all products and services offered by essex waistcoats.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

essex waistcoats may collect and use Users personal information for the following purposes:

- To process payments
 We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Changes to this privacy policy

essex waistcoats has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
essex waistcoats
www.essexwaistcoats.co.uk
unit 9
mayland green
steeple road
mayland
essex
cm3  6ax
0162174277
salesessexwaistcoats@btconnect.com

This document was last updated on December 11, 2012

Privacy policy created by http://www.generateprivacypolicy.com

Returns & Replacements

Standard Exchange

1. Complete your Exchange and Return form, which came with your order, within 7 working days of receipt of your order.
2. Please let us know why you wish to exchange the item so that we can improve our service.
3. Ensure that the item(s) you are returning is in an unused condition and has all labels attached.
4. Pack securely or send back in all its original packaging to ensure it reaches us in a resalable condition.
5. Send the unwanted item(s) back to us at the address below, preferably by recorded delivery
6. As soon as the original items arrive at our warehouse the exchange items will be sent out to you within 2 working days. Anthony formalwear  reserves the right to refuse any exchange if any of the above conditions are not adhered to.

Express Exchange
If you need a replacement item sent out before the item to be exchanged has been received back into our warehouse, we will charge the cost of the replacement item to your chosen payment card. Once we have received your originally ordered item we will process your refund.

1. Place another order online or contact Customer Services to place it over the phone.
2. Complete your Exchange and Return form, which came with your order, within 7 working days of receipt of your order.
3. Please let us know why you wish to exchange the item on the form so that we can improve our service.
4. Ensure that the item(s) you are returning is in an unused condition and has all labels attached.
5. Pack securely or send back in all its original packaging to ensure it reaches us in a resalable condition
6. Send the unwanted item(s) back to us at the address below, preferably via recorded delivery so you have proof of postage.
7. We dispatch the new item(s) the same day; providing you ordered the exchange before 5pm otherwise we will dispatch the item(s) the next working day. You pay for the exchange item(s) and if required any Next Working Day delivery (an extra £5.95).
8. When the original item(s) arrives at our warehouse we will refund you within 10 working days. Anthony formal wear reserves the right to refuse any exchange or refund if any of the above conditions are not adhered to.

 

Returns
We want our customers to have a great shopping experience on our website and offer hassle free returns. In the rare event that you purchase an item(s), of which you are not satisfied and you do not wish to exchange we will be happy to make a refund.

1. Please return the item(s) within 7 days of receiving your order.
2. Please let us know why you wish to return the item on the form that came with your order so that we can improve our service.
3. Ensure that the item(s) you are returning is in an unused condition and has all labels attached. Please ensure that it is returned in the condition in which you received it, otherwise a nominal charge may be levied and we may not be able to process your exchange/return.
4. Pack securely or send back in its original packaging to ensure it reaches us in a resalable condition.
5. Send the unwanted item(s) back to us at the address below, preferably via recorded delivery so you have proof of postage.
6. When the returned item(s) arrives at our warehouse we will refund the item(s) within 10 working days.

Essex waistcoatsreserves the right to refuse any return if any of the above conditions are not adhered to.

Customer service email: salesessexwaistcoats@btconnect.com

 Customer service Tel. 01621 742777

                                            Monday – Friday 7.30am to 4.30pm

 

Postal Address:
Unit 9 Mayland Green Industrial Estate Steeple Road Mayland Essex CM3 6AX